Winnebago County Illinois operates a metropolitan area network (Win MAN) supported by copper, fiber and wireless network technologies. Urban Communications, Inc. (Urbancom) involvement in the licensed and unlicensed wireless segments of the Win MAN has been and is critical. One particular challenge required Urbancom to design a redundant gigabit licensed wireless solution connecting two campuses of Winnebago County Government spanning just over a five mile distance. One of the campuses is where a 911 Center and nursing home are located – two critical county government services. The thoughtfulness and precision used to architect this solution demonstrated great acumen in the wireless microwave business segment. Myself and the Winnebago County Department of Information Technology are pleased with pre and post market support from Urbancom, have done a number of wireless projects with them and will do more. What I am really keen about is that Ed Urban will call me directly and check in on the projects he and his staff have completed.
– August A. Gentner, Chief Information Officer, Winnebago County Illinois
Since your company installed the internet services here at the Village of Frankfort’s Administration Building, we have experienced no problems. I write to thank you for the outstanding service you are giving us. My staff and I are extremely pleased with the entire set-up for our computer system. It is a pleasure doing business with you and your company.
– Jerry P. Ducay, Village of Frankfort
I would like to thank you and your company for your excellent services during your summer 2007 installation of a wireless link between our two school campuses. Your company excelled in a number of areas. During the request for proposal process, the proposal that you submitted followed the specifications that we outlined in our RFP, which helped us understand the products you were proposing, the services you were offering, and the costs associated with these services. After winning our business, and as the project progressed, you adhered to the specifications outlined in the RFP, including the equipment your staff installed, the documentation you provided, and the functionality that the installation provided. I was especially impressed with your proactive efforts to stay on top of the parts of the project that could have easily caused delays, such as working with us to configure the wireless devices to work with our particular firewall equipment. Of course, the true test of the whole project is whether our wireless link works. From the day the equipment was hooked up, we have enjoyed the increased bandwidth that it provides, and there have been no outages to date. Again, thank you for your excellent service, which has made this the smoothest large-scale project I have been involved with managing; and thank you for providing a reasonably priced, robust solution to our bandwidth needs. We look forward to continuing our business relationship with Urban Communications as you provide support services for our wireless WAN.
– Bill Chapin, Warren Township High School
We were awarded a contract for a renovation project at Marathon Schools in Marathon NY which included a new wireless bridge system between the two schools. I called Urban Communications and received a quote for the new equipment and all set up, programming, and testing of the new system. As we prepared to move forward with the installation, we encountered some design questions. I immediately contacted Mr. Urban and discussed our problems with him. He also talked to the engineer and the schools representative. Mr. Urban was able to correct all the problems by designing an upgraded system to provide 800 Mbps/800 Mbps speeds that matched the actual needs of the school and allowed for future expansion. When we needed the equipment, one phone call was placed, all the programming and software was installed, and we received the equipment in a timely fashion. Our electricians completed all the initial work; another phone call was placed to schedule the service technician from Urban Communications to visit the job site in upstate New York for final terminations and alignments of the equipment. We completed all tie ins to the schools servers and the entire system was brought to life over the internet with final adjustments completed over the phone with the engineer at their home office. The total experience with Urban Communications was above and beyond my expectations of dealing with a company located so far from us. Their service and knowledge of the equipment was superior. The equipment is state of the art and comes with warranties and service plans that make working with Urban Communications much more than a contract, it becomes a relationship.
– Donald G. Husband, Blanding Electric
Thanks for all your help last night. Your customer service to the city of Aurora has always been exemplary and is greatly appreciated.
– Michael Lee, Network Administrator Aurora Police Department
Business – Enterprise
Southwest Ice Arena has had your Internet and phone service for several months now and it has worked out very well for us. We have received better service while cutting our monthly costs. Our accounting department loves receiving the same monthly bill for our telephone service. Your customer service department is very easy to work with and your technicians, during installation, were very accommodating and answered all our questions. You can count on us to recommend you to future clients. Keep up the good work!
– Frank DiCristina Jr., Southwest Ice Arena
Since 2001 when we partnered with Urban Communications to provide our internet services, our experiences have been nothing short of exceptional. We are a leading manufacturer in our industry with locations in the US, UK, Brazil, and Singapore. To support our customers and retain the reputation we have built it is crucial we can depend on a communications company to support our demanding needs. Urban Communications has done just that. They have provided us with prompt service, expert advice, and a redundant communications backbone that our company requires to maintain professional operations. In September of 2006 we partnered with Urban Communications once again to support our telephony needs. Urban Communications incorporated a VoIP Cisco phone solution into our company that has helped us to provide a well organized work environment and provide the customer support that is expected of our company. We currently have over 70 phones in our establishment that Urban Communications host and service 24/7. Also, in a rare occasion our internet services are interrupted, the Urban Communications staff engineered a redundancy to have our phone lines roll over to traditional phone lines so we don’t lose a step in our operations. Overall, our experiences with Urban Communications have been satisfying. I strongly recommend Urban Communications to similar enterprise level companies for their communication needs.
– John Kennedy, McIntyre Group, Ltd.
Our company, GenDesign Corporation, has been using Urban Communications for some time now. These services have included wireless WAN connections at various sites for our own customer, as well as Network Operations Center (NOC) services in Oak Forest. As for the wireless service, it was quickly installed at our customer sites and has been professionally supported. During the few times where we experienced service affecting issues, we saw quick resolutions and were happy with our results. We have used these connections for voice and data; they have been workable and “saved us” more than once when wired services from larger vendors failed. The NOC provides a mirror site for a large, multi-million dollar end user of ours for whom up-time is important. Heretofore, the Urbancom NOC has been physically secure, up, and available, providing VPN and Internet connectivity. We have been satisfied and expect to continue housing servers there for the foreseeable future. Further, we have appreciated Urbancom’s flexability in providing us site access whenever we have needed it. Overall, our experiences here at GenDesign Corporation with Urban Communications have been positive. Thus, I am happy to recommend that others take advantage of the services offered by your company.
– Michael F. Gende, GenDesign Corporation
I am writing this letter to thank you and your organization for a job well done concerning the cabling job at our Cumberland Ave. location. In the 11th hour we requested your services. Your team completed the large job within our schedule. Your employees were courteous, polite, and just went about their business. We are very satisfied with the results and we hope to engage your service in the future. Please count on us to recommend your company to current and prospective clients.
– Frank Kasper, Taxi Affiliation Services, Inc.
Urban Communications has provided our wireless internet service since August 2002. In my opinion the connectivity far exceeds any DSL or Broadband service available. We have 15 users with e-mail accounts connected to our network and have never experienced any downtime since the installation of Urban’s system. They designed our web site and have assisted us when we needed professional advice. I highly recommend Urban Communications wireless service and welcome any inquiries regarding our experience with them these past years.
– Donald H. Anderson, Arbon Steel & Service, Co., Inc.
Residential – Home Office
I’ve got to tell you again that your service blows away anything else out there in our area. Thanks again!
– Julie Dyer, Manhattan IL